HP Printers – Using HP Print and Scan Doctor (Windows) | HP® Customer Support
Product Home. This document is for HP printers and computers with Windows. HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.
Turn on the printer and load plain paper in the main tray. On the welcome screen, click Start to locate your printer. Click either Fix Printing or Fix Scanning. Follow the instructions to resolve the issue. When you have a working connection to the printer, you can run additional diagnostics, gather printer information, check network status, and more.
Access these features from the top menu bar. Check network information and status : Click Network , and then click Show Advanced Info to view the computer IP address, network signal strength, security types, and Internet status. For a list of nearby networks and to view the network key, click Show Wireless Info. Troubleshoot firewall issues : Click Network , and then click Troubleshooting Firewalls.
Follow the instructions to resolve any firewall issues, or click Firewall Help or Online Firewall Help for more information. Access router settings : Click Network , and then click Open Router Web Page to view and change your network name and password, and to check for router firmware updates. Print diagnostic reports and clean or align the printhead : Click Printer , and then click Printer Services.
Check ink and toner cartridge levels and information : Click Printer , and then click Supply Levels. Also find ink and toner cartridge numbers, warranty status, and install dates. Get printer hardware and software information : Click Printer , and then click Advanced Printer Data to locate the serial number, warranty status, software and firmware versions, and printhead information.
To get your printer claim code, click Print ePrint Instruction Page. Open the printer’s web-based software network printers : Click Printer , and then click Open Printer Web Page to access advanced printer settings in the Embedded Web Server. Reset the printer hardware or memory : Click Printer , and then click Resets to select a reset option that relates to your issue. If the tool cannot find your printer, read the following lists of troubleshooting tips to connect your printer.
For detailed information on how to connect your printer or if you get an error message when trying to connect, go to the HP Customer Support page, type your printer model, and then search for the document on installing your printer for a USB, wired Ethernet , or wireless connection or for the error message that displays.
Wireless network connection. Use these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Restart the printer and the computer : Restarting the computer and the printer can clear error conditions.
Confirm the printer connection and network name : On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.
Move the printer and router closer together : Move the printer and the computer closer to your wireless router, to within 6 ft 1. Wireless signals are weaker at greater distances between the printer and the router. Manually connect the printer to the network : Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network. Restart the router : If you are experiencing a slow or intermittent wireless connection, restart your router.
Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router. Check the router band setting : Many routers operate in both 2. Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2. Check your firewall software : Your firewall software might prevent the printer from accessing the computer.
Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations. Check for obstructions between the printer and the router : Remove any metal objects between the printer, the computer, and the access point router.
Objects such as refrigerators or metal bookcases can interfere with wireless signals. These could be false positives and our users are advised to be careful while installing this software. It’s very likely that this is software is malicious or contains unwanted bundled software. Users are advised look for alternatives for this software or be extremely careful when installing and using this software. This software is no longer available for the download.
This could be due to the program being discontinued , having a security issue or for other reasons. Free tools to help you maintain your HP printer or fix common printing. Join our mailing list Stay up to date with latest software releases, news, software discounts, deals and more. Free Download. Share with Friends.
HP Print and Scan Doctor have a number of additional tools and features to help you resolve printer issues or find information about your printer. Features and Highlights Check supply levels and cartridge information View information about the printer, such as the serial number and warranty status Printer diagnostic and cleaning services View printer network connection information Troubleshoot firewall issues View ePrint information and print a claim code.
Top Downloads. Comments and User Reviews. Here are the most common license types: Freeware Freeware programs can be downloaded used free of charge and without any time limitations. Open Source Open Source software is software with source code that anyone can inspect, modify or enhance. Free to Play This license is commonly used for video games and it allows users to download and play the game for free. Demo Demo programs have a limited functionality for free, but charge for an advanced set of features or for the removal of advertisements from the program’s interfaces.
Trial Trial software allows the user to evaluate the software for a limited amount of time. Paid Usually commercial software or games are produced for sale or to serve a commercial purpose. Based on the checks we perform the software is categorized as follows: Clean This file has been scanned with VirusTotal using more than 70 different antivirus software products and no threats have been detected.
Suspicious There are some reports that this software is potentially malicious or may install other unwanted bundled software. Warning It’s very likely that this is software is malicious or contains unwanted bundled software. Disabled This software is no longer available for the download.
Hp print doctor for windows 10 download
Official HP Support homepage for the HP Print and Scan Doctor. Free software download to automate fixing support issues with HP printers and scanners. HP Print and Scan Doctor is a free tool for Windows to help resolve printing and scanning ad HP Print and Scan Doctor. Windows: Download HP Print and Scan Doctor. · Run from the download location on your computer. · Once HP Print and Scan Doctor is open, click Start.
Hp print doctor for windows 10 download
Bandizip File management and editing software. Fortunately, most come with their own troubleshooting software downloav save you from hours of IT support. Microsoft Support and Recovery Assistant.